Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCWRK518 Mapping and Delivery Guide
Provide specialist advice to clients

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AHCWRK518 - Provide specialist advice to clients
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and maintain specialist knowledge
  • Use research skills to maintain comprehensive knowledge and understanding of specialist information from industry and other sources
  • Identify characteristics of industry practices, products and services, and analyse using available documentation
  • Document information and maintain in a format consistent with workplace requirements
  • Apply knowledge to improve quality of advice to clients
  • Identify legislative, regulatory and industry requirements relating to own work
  • Conduct consultation with clients in a professional and courteous manner according to workplace protocols
  • Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information
  • Use work practices that reflect sensitivity to client needs and requirements
       
Element: Provide a response to client enquiries and need
  • Prepare information relevant to client needs
  • Use research skills to find verifiable evidence in support of information, and document in an appropriate format
  • Structure information to identify clear benefits to client and the organisation
  • Document and present information in a professional format and style to the client for consideration and discussion
  • Evaluate client feedback by survey to improve future provision of technical information and professional services
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use research skills to maintain comprehensive knowledge and understanding of specialist information from industry and other sources 
Identify characteristics of industry practices, products and services, and analyse using available documentation 
Document information and maintain in a format consistent with workplace requirements 
Apply knowledge to improve quality of advice to clients 
Identify legislative, regulatory and industry requirements relating to own work 
Conduct consultation with clients in a professional and courteous manner according to workplace protocols 
Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information 
Use work practices that reflect sensitivity to client needs and requirements 
Prepare information relevant to client needs 
Use research skills to find verifiable evidence in support of information, and document in an appropriate format 
Structure information to identify clear benefits to client and the organisation 
Document and present information in a professional format and style to the client for consideration and discussion 
Evaluate client feedback by survey to improve future provision of technical information and professional services 

Forms

Assessment Cover Sheet

AHCWRK518 - Provide specialist advice to clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AHCWRK518 - Provide specialist advice to clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: